Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products/services, pricing, and availability.
- Resolve customer issues and complaints in a timely and effective manner.
- Process orders, returns, and exchanges with a high level of accuracy.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain a positive, empathetic, and customer-focused attitude at all times.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
Qualifications:
- Excellent verbal and written communication skills in English.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in customer service or a related field is a plus.
- Proficiency in using CRM software and other customer service tools.